Terms & Conditions

1. Acceptance of Terms

By accessing or using our website at charmedchews.co.uk ("the Site"), you agree to be bound by these Terms & Conditions. If you disagree with any part of these terms, please do not use our website or purchase our products.

We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the Site following any changes constitutes your acceptance of the updated terms. We encourage you to review this page regularly.

2. Age Restriction & Eligibility

By using this Site or placing an order, you confirm that you are of legal age to purchase our products in your jurisdiction. We reserve the right to verify age at any point, including at the point of delivery. Providing false age information is grounds for immediate account termination and cancellation of any orders.

We operate a strict Challenge 25 policy. Our delivery partners may request proof of age upon delivery. If age cannot be verified, delivery will not be completed.

3. Product Information

Charmed Chews products are cannabis-based edibles intended for adult use only. All products comply with applicable UK regulations. While we make every effort to ensure product descriptions, images, and specifications are accurate, we do not warrant that descriptions are complete, current, or error-free.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. Product packaging may occasionally vary from images shown on the Site.

4. Ordering & Payment

Placing an order constitutes an offer to purchase, which we may accept or reject at our sole discretion. An order confirmation email does not constitute acceptance of your order; acceptance occurs when we dispatch your items.

• Payment is processed at the time of order placement
• All prices are in GBP (British Pounds) and include applicable VAT
• Prices are subject to change without notice; the price displayed at time of order applies to that order
• We accept major credit/debit cards and other payment methods displayed at checkout
• We reserve the right to cancel orders where payment cannot be verified or fraud is suspected

5. Shipping & Delivery

Delivery times provided are estimates only and are not guaranteed. Risk of loss and damage to products passes to you upon delivery. A signature may be required for certain orders, including those over £100 in value.

We are not liable for delays caused by courier services, customs, or other events outside our control. Please refer to our Shipping & Delivery page for full details on delivery options, costs, and timescales.

6. Returns & Refunds

We operate a 30-day return policy on unopened products in their original packaging. Due to the nature of our products, opened items cannot be returned for health and safety reasons. We reserve the right to refuse returns that do not comply with our policy.

Please refer to our Returns & Refunds page for complete details on eligibility, process, and timescales.

7. Prohibited Uses

You agree not to use this Site or our products for any of the following purposes:

• Accessing the Site if you are under 18 years of age
• Reselling our products commercially without prior written authorisation
• Reproducing, duplicating, or distributing our content without permission
• Using the Site for any unlawful or fraudulent purpose
• Attempting to gain unauthorised access to any part of the Site or its related systems
• Transmitting any unsolicited or unauthorised advertising material
• Impersonating any person or entity, or providing false information
• Engaging in any conduct that restricts or inhibits the use of the Site by others

8. Intellectual Property

All content on this Site including but not limited to text, graphics, logos, images, product descriptions, and software is the property of Charmed Chews Ltd or its content suppliers and is protected by applicable intellectual property laws.

Our trademarks, trade names, and logos may not be used in connection with any product or service without our prior written consent. Reproduction or distribution of any content without written permission is strictly prohibited.

By submitting reviews or other user-generated content, you grant us a non-exclusive, royalty-free, perpetual licence to use, display, and distribute that content in connection with our business.

9. User Accounts

You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. You agree to:

• Keep your password secure and not share it with others
• Notify us immediately of any suspected unauthorised access to your account
• Ensure your account information is accurate and up to date

We reserve the right to suspend or terminate accounts that violate these terms, are associated with fraudulent activity, or where age verification cannot be confirmed.

10. Product Liability & Disclaimers

• Products are sold "as is" for their intended purpose
• We are not responsible for adverse reactions resulting from misuse or failure to follow product instructions
• Consult a medical professional before use if you have any existing health conditions or take medication
• Keep all products out of reach of children and pets
• Do not drive, operate heavy machinery, or perform tasks requiring full alertness after use
• Effects vary between individuals always start with a low dose
• Do not use if pregnant or breastfeeding

11. Limitation of Liability

To the fullest extent permitted by law, Charmed Chews Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Site or products. Where liability cannot be excluded, our total liability shall not exceed the amount paid by you for the product(s) in question.

Nothing in these terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other matter that cannot legally be excluded or limited. Your statutory rights under the UK Consumer Rights Act 2015 are not affected.

12. Indemnification

You agree to indemnify, defend, and hold harmless Charmed Chews Ltd, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses including reasonable legal fees arising out of or in connection with your use of the Site, your violation of these terms, or your infringement of any third-party rights.

13. Privacy & Data

Our collection and use of your personal data is governed by our Privacy Policy, which is incorporated into these terms by reference. By using our Site, you consent to the data practices described in that policy. We do not sell personal data to third parties.

14. Third-Party Links

Our Site may contain links to third-party websites for your convenience. We have no control over the content, privacy policies, or practices of those sites and accept no responsibility for them. The inclusion of any link does not imply our endorsement of the linked site.

15. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these terms where such failure or delay results from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic, war, civil unrest, governmental action, industrial disputes, or failure of utilities or third-party service providers.

16. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

17. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your rights as a consumer under applicable local law.

18. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Returns Policy, and Shipping Policy, constitute the entire agreement between you and Charmed Chews Ltd with respect to your use of the Site and purchase of our products. They supersede all prior agreements, representations, and understandings.

19. Contact Information

If you have any questions about these Terms & Conditions, please contact us: