Shipping & Delivery
Choose Your Delivery Speed
Where We Ship
We currently ship within the UK only. International shipping coming soon. Sign up to our newsletter to be notified.
Plain Outer Box
Discreet Packaging
Your privacy matters. Every order is packaged with complete discretion.
- Plain, unmarked outer packaging
- No product details on the outer box
- Sender listed as "Charmed Chews Ltd"
- Fully recyclable materials
- Secure, protective packaging to prevent damage
- Smell proof
Track Your Delivery
Order Confirmed
You'll receive an email confirmation immediately after placing your order.
Dispatched
We'll email you when your order ships usually within 24 hours. Your tracking number will be included.
Out for Delivery
Track your parcel in real-time using the link in your dispatch email.
Delivered
Your order has arrived! A signature may be required for orders over £100.
Delivery FAQs
Orders placed before 2pm Monday–Friday are dispatched the same day. Orders placed on weekends or bank holidays ship the following Monday.
Contact us within 2 hours of placing your order and we'll do our best to update your address. Once an order has been dispatched, address changes are unfortunately no longer possible.
Your courier will leave a card with instructions for rescheduling delivery or collecting your parcel from a local depot or Post Office.
No we require a full physical address for all deliveries. PO Box deliveries are not currently supported.
If your order hasn't arrived within the estimated timeframe, please contact us at support@charmedchews.co.uk with your order number and we'll investigate with the courier right away.
Same-day delivery is not currently available. Our Express Delivery option (1–2 working days) is the fastest service we offer.
All orders are insured as long as the correct delivery address is provided. If Royal Mail loses or damages your parcel during delivery, we will send a replacement.
Problems with Your Delivery?
Order Not Arrived
Contact us if your order hasn't arrived within the estimated timeframe. We'll investigate with the courier immediately.
Contact SupportDamaged Package
If your package arrives damaged, take photos before opening it and contact us within 48 hours. We'll arrange a replacement.
Contact SupportWrong Address
Spotted an address error? Contact us as soon as possible and we'll try to redirect your parcel before it's dispatched.
Contact SupportHoliday Delivery Times
Delivery times may be extended during:
- Christmas period (20 December – 5 January)
- Easter weekend
- UK Bank Holidays
We'll display any delays on our website and notify you by email if your order is affected.
