Returns & Refunds
Try It Risk-Free for 30 Days
If you're not totally in love with your Charmed Chews, we'll refund you 100%. No questions asked. We stand behind every product we make. We want you to feel completely confident ordering from us.
How Our Returns Work
30-Day Window
Return within 30 days of delivery with no questions asked.
Full Refund
100% refund to your original payment method within 5–7 business days.
Easy Process
Simple return request by email. Free prepaid return label provided.
Eligible for Returns
We Accept Returns For
- Unopened products in original packaging
- Products that don't meet your expectations
- Wrong item received
- Damaged or defective products
- Items that arrived significantly late
We Cannot Accept
- Opened or used products (health & safety)
- Items returned after 30 days
- Products without original packaging
- Items purchased from unauthorised sellers
Due to the nature of our products, we cannot accept returns of opened items for health and safety reasons. However, if you're unsatisfied with an unopened product, we're very happy to help.
Returning Your Order
Contact Us
Email support@charmedchews.co.uk with your order number and reason for return, within 30 days of delivery.
Get Your Return Label
We'll email you a prepaid return label. Print it, attach it to your package. No cost to you at all.
Ship It Back
Drop it off at your nearest Post Office or courier point. Keep your tracking information for reference.
Receive Your Refund
We'll process your refund within 1–2 days of receiving the return. Funds appear in your account within 5–7 business days.
About Your Refund
How long does it take?
1–2 days to process after we receive your return, then 5–7 business days for funds to appear. Varies slightly by bank or payment provider.
What gets refunded?
Full product price. Original shipping is also refunded if the order was damaged or incorrect. Return shipping is free with our prepaid label.
Which payment method?
Refunds always go back to your original payment method: credit card, PayPal, or bank transfer, exactly as you paid.
Received a Damaged Order?
We're Sorry. We'll fix it immediately.
- Contact us at support@charmedchews.co.uk straight away
- Include photos of the damage in your email
- We'll send a replacement or issue a full refund. Your choice
- You don't need to return the damaged item
Got the Wrong Product?
Our mistake. We'll make it right, fast.
- Email us with your order number and a photo of what arrived
- We'll dispatch the correct item immediately with free shipping
- Keep the wrong item, or return it. Entirely your call
- Prefer a full refund? We'll process that instead
Want to Exchange?
We offer direct exchanges! The process is simple:
- Email us at support@charmedchews.co.uk to initiate your exchange
- We'll provide a free prepaid return label for your original item
- Once your return is on its way, we'll dispatch your new product
Return FAQs
Contact us within 2 hours of ordering and we'll cancel it for you. After an order has been dispatched, the standard 30-day return policy applies.
No we provide a prepaid return label for all returns. Return shipping is completely free.
No problem we have your order on our system. Just provide the order number or the email address used at checkout and we'll pull it up instantly.
Yes all items are eligible for return within 30 days, including sale and discounted items.
As long as you contact us within 30 days of delivery, we'll honour the return even if the parcel arrives back to us a few days later.
Yes gift returns are accepted, but the refund will go back to the original purchaser's payment method.
You'll receive a refund for the exact amount you paid so if you used a discount code, the refund reflects the discounted price you paid.
