Frequently Asked Questions

Simply browse our shop, add your chosen products to your cart, and proceed to checkout. You can check out as a guest or create an account for a faster experience next time. We accept all major payment methods and your order will be confirmed by email within minutes.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and other secure payment methods available at checkout. All payments are processed securely.

Currently, we ship within the United Kingdom only. We are working on expanding our delivery regions sign up to our newsletter to be the first to know when we launch in new areas.

We offer standard delivery (3–5 working days) and tracked express delivery (1–2 working days). Shipping costs are calculated at checkout based on your location and order size. Free shipping is available on orders above our qualifying threshold.

Your privacy is important to us. Every order is securely double packaged in plain, unmarked packaging to ensure it is 100% discreet and smell-proof.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. You can also log into your account to view order status at any time.

Yes! We offer free standard delivery on qualifying orders. The free shipping threshold will be displayed in your cart at checkout. Keep an eye out for promotional periods where free shipping may be available on all orders.

We use 96% pure distillate, lab-test every single batch, and only use food-grade ingredients. Unlike many edibles on the market, our products are carefully measured so you get a consistent experience every time. No mystery blends, no cutting corners.

Our gummies are handcrafted in small batches using premium, ethically sourced ingredients. Each batch goes through a rigorous quality and purity testing process before it ever reaches you. We believe the care we put into making them is tasted in every chew.

If you are new to edibles, we recommend starting low and going slow. Begin with a half or single piece and wait at least 60–90 minutes before taking more, as edibles take longer to take effect than other methods. Everyone's body responds differently, so find the dose that works for you.

Edibles typically take 45 minutes to 2 hours to take effect, depending on your metabolism, body weight, and whether you have eaten recently. Effects can last 4–8 hours. Do not take more before the effects have had time to fully develop.

Store your Charmed Chews in a cool, dry place away from direct sunlight and heat. Ideal storage is at room temperature or in a refrigerator. Keep them out of reach of children and pets. Properly stored, they remain fresh until the best-before date on the packaging.

Yes every single batch is independently lab-tested for purity and potency before being made available to purchase. This means you always know exactly what you're getting. We use 96% pure distillate as our base ingredient.

We only use clean, food-grade ingredients. Full ingredient information is listed on every product page and on your packaging. We believe in full transparency you should always know exactly what you're putting in your body.

Please check the individual product page for allergen and dietary information, as this can vary between products. We are continuously working to expand our range of vegan and allergen-friendly options. If you have specific dietary requirements, feel free to contact us before ordering.

Yes. Our products comply with UK regulations. You must be 18 or over to purchase. By placing an order, you confirm that you meet the age requirement and understand the applicable regulations in your area.

Due to the nature of our products, we are unable to accept returns on opened items. However, if your order arrives damaged, incorrect, or defective, we will make it right. Please contact us within 7 days of receiving your order with photos and your order number.

We're sorry to hear that! Please take a photo of the damaged packaging and product, then email us at support@charmedchews.co.uk within 7 days of receiving your order. We will arrange a replacement or refund promptly.

Your satisfaction is our priority. If something isn't right with your order, please reach out to us and we will do everything we can to resolve it. We stand behind the quality of our products and want every customer to have a great experience.

We begin processing orders quickly, so modifications can only be made within a short window of time. Please contact us immediately at support@charmedchews.co.uk if you need to make changes. Once an order has been dispatched, we are unable to make any modifications.

You can reach our support team by emailing support@charmedchews.co.uk or by using the contact form on our Contact Us page. We aim to respond to all enquiries within 24 hours on working days.

Our support team is available Monday to Friday, 9:00 AM to 5:00 PM GMT. Messages received outside of these hours will be responded to on the next working day. We appreciate your patience and will always get back to you as quickly as possible.